Legal Notice

Whilst we aim to avoid legal disputes, this page sets out our legal notices and must be taken to apply to the whole of our website and the whole of our business. It includes the terms of our contract with you if you purchase products from us.


  • This Web Site,, is operated by Under Age Sales Ltd, a social enterprise. Social enterprises are businesses that trade to tackle social problems, improve communities, people’s life chances, or the environment.  As a social enterprise Under Age Sales comply with the following: 

    • Have a clear social and/or environmental mission set out in their governing documents
    • Generate the majority of their income through trade
    • Reinvest the majority of their profits
    • Be autonomous of state
    • Be majority controlled in the interests of the social mission
    • Be accountable and transparent
  • These Terms will apply to all transactions on this Website, whether you are ordering online or by telephone.

  • Please read this document carefully and print it off or download it before placing Your Order.

  • Occasionally, We will update these Terms. The Terms published on the Website at the time You place Your Order will apply, so You should read them each time You shop with Us.

What the words actually mean

When the following words (with capital letters) are used in these Terms, this is what they will mean

  • Terms means these Terms and Conditions, which We will update occasionally. Any changes will take effect from the date they appear to the Website and shall only apply to transactions from that date.

  • We/Us/Our means Under Age Sales Ltd

  • You/Your means the person that places the Order with us.

  • Products means the items that You have purchased from Our Website

  • Order means Your order for Products and Delivery, placed on the Website

  • Contract means the contract between You and Us, which includes these Terms

  • Delivery means the delivery services that we provide to you

  • Premises means the place to which You ask Us to Deliver the Products

1. How the order process works

  • By placing an Order with Us, You're accepting these Terms, as well as our Cookies and Privacy Policy.

  • Once You've placed Your Order, We will acknowledge Your Order and confirm availability by e-mail as soon as possible. This is just to let You know that We've received Your Order and one of Our agents will be processing it. It doesn't mean that We've legally accepted Your Order. Acceptance of Your Order, and the completion of the Contract, will take place when We despatch the Goods to You (or some of them if We're delivering in instalments).

  • Acceptance of Your Order xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

  • Any Products or information displayed on this Website should not be regarded as an offer, invitation to treat, solicitation, advice or recommendation to buy a Product on the Website.

  • Certain pre-release orders or promotions have very specific terms and conditions, which will be shown on the description of the Product. These are in addition to these Terms, which will also still apply.

2. Product availability & website accuracy

  • We hold stock of most of Our products but all Orders are subject to availability and accordingly, We can only Deliver Your Products whilst stocks last.

  • If the Products are unavailable, We will contact You by e-mail or telephone and You will have the option to either wait until the Products are available, replace them with alternative Products or cancel Your Order.

  • Images of Products on this Website are for illustrative purposes only. Your Products may vary slightly from the image shown on the Website and will not include any of the pictured accessories, unless stated in the specification of the Products.

  • We have made every effort to display as accurately as possible the colours of our Products that appear on this Website. However, we cannot guarantee that Your monitor's display of any colour will accurately reflect the colour of the actual Products.

3. Prices & Payment

  • We're continually reviewing the marketplace and regularly change Our prices to remain competitive. The price You will pay will be the current price at the time You place Your Order with Us. Promotional prices only apply during the period stated.

  • Charges for Delivery are not included in the price of the Products and will be payable in addition. The Delivery charge will depend on which Delivery package You choose. The total price payable by You will be clearly displayed on Your Order.

  • All prices quoted on our Website are in UK pounds and include Value Added Tax at the current rate if applicable.

  • CUSTOMER NOTICE: Whilst We always try to ensure the accuracy of the prices on Our Website, there will inevitably be rare occasions when We make a mistake. If We discover any errors in the price of Products before We accept Your Order, We will notify You as soon as possible and give You the option to resubmit Your Order at the correct price, select alternative Products or cancel Your Order. Refer to definition of Acceptance of Your Order in Clause 1 above. 

  • You can pay for Your Order by Visa, MasterCard or Delta/Connect. Due to fluctuations in exchange rates, We do accept payment made by credit or debit cards from foreign banks but payment will be charged in sterling.

  • We cannot accept cash or cheque on delivery. If you wish to pay by cash or cheque, please contact us directly on 0345 257 0018.

  • We reserve the right to amend or cancel discount voucher codes with no notice period.

4. Delivery

  • We can deliver anywhere in mainland Great Britain and Northern Ireland. We use the UK Postal Service to effect our deliveries.

  • You will be provided with an estimated delivery date and the relevant contact numbers when Your Order is confirmed. We can be contacted directly on 0345 257 0018. 

5. Changing your mind

  • You have the right, to cancel Your Contract either before or up to seven working days after the Goods are Delivered, starting the day after the Goods are Delivered. This must be done in writing, via e-mail or letter to Our contact details.

  • Should you choose to cancel the contract, you must have taken reasonable care of the Goods.

  • If You cancel an Order after the Goods have been delivered, You will be charged the actual cost of collecting them. Because We may subsidise Our Delivery charge when We initially Deliver the Goods to You, the actual cost of collection may be more than You paid for the Delivery. Please contact Us to find out what this charge will be. This charge will generally be deducted from any refund that is due to You, or otherwise invoiced separately to You.

  • Where You cancel your order, we will refund Your money within 30 days of the day You cancel Your Order.

  • When We receive the returned Goods, We will inspect them to ensure that You have taken reasonable care of the Goods. If We receive Goods that You have not taken reasonable care of, We shall charge you a fee equivalent to the reduction in their value

  • There are certain types of Goods that You won't be able to cancel. These include: Goods made to Your personal requirements; DVDs, CDs, computer/console games, software, minidiscs or memory cards where the seal has been broken

  • If We are unable to supply Your Goods within 30 days of Your Order, you can cancel and obtain a full refund.

6. Liability

  • The Products sold on this Website have been designed to comply with all relevant England, Wales & Scotland legislation. We cannot warrant or represent that they comply with any legal requirement outside England, Wales or Scotland.

  • There are certain things that We can't limit or exclude Our liability for (such as where We negligently cause personal injury or death) but for everything else, We will accept liability where We have failed to do what We promised to do in the Order, We have been negligent (for instance by causing damage to Your home or physical property) or We have caused You some other type of direct loss or damage.

  • We do not accept liability for any consequential loss of profit or indirect losses.

  • There are lots of rights that the law says You have as a Customer. Clearly, we're happy to honour all of those rights, plus all those representations that are made about the Products on this Website. Other than that, We exclude all other warranties (express or implied) to the extent permissible by law.

  • Sometimes, there might be things that We can't control that may mean We're delayed in, or prevented from, Delivering Your Products. These might include things such as accidents, breakdowns, fire, flood, storm, acts of God, war, riot, civil commotion, malicious damage or the default of Our suppliers. We will try to put things right as soon as We can but as You'd expect, We can't be responsible where this causes a delay or failure in Delivering Your Products. However, We will try to give You as much notice as possible.

  • The Contract sets out everything we've agreed about Delivery of the Products (and anything else mentioned in the Contract) and supersedes any previous agreement we might have discussed or entered into in relation to the Contract. Because the Contract contains everything we've both agreed, neither of us relies on any other statement, representation, warranty or understanding made during the discussions leading up to the Order. As You'd expect, this won't apply if either of us has been fraudulent.

  • If either of us decides not to enforce our rights (or we delay in doing so), that won't stop us from enforcing those rights at a later stage.

  • This Contract is just between the two of us. Accordingly, nobody else has any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce the terms of this Contract.

  • If either of us wants to change any part of the Contract, then We both have to agree the changes in writing.

  • Because Your Premises is in the United Kingdom and We're based in the United Kingdom, This Contract is covered by English law. In the highly unlikely event of any court action relating to the Contract, we have both agreed that this should take place in the English Courts.


Copyright Notice

Copyright © 2014 Under Age Sales Ltd

(1) Ownership of copyright

The copyright in this website and the material on this website (including without limitation the text, computer code, artwork, photographs, images, music, audio material, video material and audio-visual material on this website) is owned by Under Age Sales Ltd and our licensors.

(2) Credit

This copyright notice was created using a copyright notice template from Website Law.

(3) Copyright licence

We grant to you a worldwide non-exclusive royalty-free revocable licence to:

(a) view this website and the material on this website on a computer or mobile device via a web browser;

(b) copy and store this website and the material on this website in your web browser cache memory; and

(c) print pages from this website for your own personal and non-commercial use.

We do not grant you any other rights in relation to this website or the material on this website. In other words, all other rights are reserved.

For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast or show or play in public this website or the material on this website (in any form or media) without our prior written permission.

(4) Data mining

The automated and/or systematic collection of data from this website is prohibited.

(5) Permissions

You may request permission to use the copyright materials on this website by writing to

(6) Enforcement of copyright

We take the protection of our copyright very seriously.

If we discover that you have used our copyright materials in contravention of the licence above, we may bring legal proceedings against you seeking monetary damages and an injunction to stop you using those materials. You could also be ordered to pay legal costs.

If you become aware of any use of our copyright materials that contravenes or may contravene the licence above, please report this by email

(7) Infringing material

If you become aware of any material on our website that you believe infringes your or any other person's copyright, please report this by email to



Under Age Sales Ltd is committed to the highest standard of quality information and every attempt has been made to present up to date and accurate information.

However, we can give no warranty as to the accuracy of the information on this web site and accept no liability for any loss, damage or inconvenience caused as a result of reliance on such information. If you find an error or omission, please tell us about it so that we can get it corrected. Just send us an e-mail at We will be updating the information constantly to keep it comprehensive and authoritative.

None of the guidance contained within this website is intended to be definitive legal advice. If you are unsure of your legal rights in connection with any matter you should obtain independent legal advice. Only the courts can give a definitive view on the interpretation of legislation.

Although we take all reasonable measures to ensure that the information provided to it from third parties is not defamatory or offensive, we cannot control the content or take responsibility for pages maintained by external providers. If you become aware of material on our website that you consider to be defamatory or offensive, please tell us about it as soon as possible by e-mail to


Under Age Sales Ltd has a published privacy policy available HERE


Under Age Sales Ltd is not responsible for the accuracy of material on linked sites, does not necessarily endorse the views expressed within them, and does not guarantee that links to external sites will work at all times. We provide no recommendation or endorsement of any company or service provider linked from our website (including via advertisements) and offer no warranty about them, nor can we accept any liability for any loss, damage or inconvenience caused by reliance upon them.

Faulty Items

  • All Products are covered by Your Statutory Rights that the law says You have as a consumer and accordingly, Your statutory rights are not affected.

  • If Your Products are faulty please contact us and we will make arrangements to send a replacement.

  • If an exchange is necessary, this will be arranged without unreasonable delay and without charge


  • All refunds due for whatever reason (other than under the cancellation provisions set out above) will be made within 30 days of collection of the product.

  • Any deductions applicable, such as collection charges, will be deducted from the refund due.

  • Refunds will be processed on the same card used for the original transaction

Personal Data

  • We understand that your privacy is important to you. We will always comply with the Data Protection Act 1998.

  • Please see our Privacy Policy for details of exactly how we look after your personal data.